Damage Management Policy
1. Introduction At Galaxyfares.com, we prioritize providing our customers with a seamless and stress-free travel experience. However, we understand that unforeseen incidents may occur during your journey, resulting in damage to property, baggage, or other assets. This Damage Management Policy outlines the procedures for reporting, assessing, and resolving damage claims related to your travel arrangements.
2. Scope of Policy This policy applies to all customers who book travel services through Galaxyfares.com, including but not limited to flights, accommodations, car rentals, and package holidays. It covers damages to personal property, baggage, and accommodations caused by unforeseen events.
3. Reporting Damage If you experience damage to your belongings or accommodations during your trip, please follow these steps:
Report Immediately: Inform the relevant service provider (airline, hotel, car rental company) as soon as the damage is noticed.
Obtain a Written Report: Request an official report from the service provider detailing the damage and circumstances.
Contact Galaxyfares.com: Email us at support@galaxyfares.com or call 0800 368 4170 within 48 hours of discovering the damage.
Provide Evidence: Submit supporting documents, including photos, receipts, and correspondence with service providers.
4. Assessment and Processing of Claims
Upon receiving a claim, our team will review the provided documents and evidence.
We may contact the relevant service provider to verify the details.
If the claim is eligible for compensation, we will process the claim according to the applicable terms and conditions.
The processing time may vary based on the complexity of the claim but typically takes between 14 to 30 business days.
5. Responsibility of Service Providers Galaxyfares.com acts as a travel agency and facilitates bookings with third-party service providers. Responsibility for damages caused by airlines, hotels, or car rental services lies with the respective provider. Customers should refer to the provider’s damage policy for specific terms regarding compensation or repairs.
6. Exclusions The following damages are not covered under this policy:
Losses resulting from customer negligence or mishandling.
Wear and tear or minor cosmetic damages.
Items not reported within the stipulated timeframe.
Damages not documented or supported by valid evidence.
Circumstances beyond our control, including natural disasters and political unrest.
7. Travel Insurance Recommendation We strongly recommend that all travelers obtain comprehensive travel insurance to cover potential damages, losses, and unforeseen incidents. Travel insurance providers offer compensation for lost or damaged baggage, medical emergencies, and trip cancellations.
8. Resolution and Compensation If a damage claim is found valid, compensation will be provided in the form of:
Refunds (where applicable and approved by the service provider)
Repair costs (where deemed appropriate)
Credit or vouchers for future bookings (subject to approval)
9. Dispute Resolution In case of a dispute regarding damage claims, customers can escalate their concerns to our customer service team. If a resolution cannot be reached, mediation services may be sought through relevant consumer protection agencies.
10. Contact Us For further inquiries or to report damage-related issues, please contact us:
Email: support@galaxyfares.com
Phone: 0800 368 4170
Address: 2 Manor House Lane, Datchet, Slough, SL3 9EB, UK
By using our services, you acknowledge and agree to the terms outlined in this Damage Management Policy. Galaxyfares.com reserves the right to update this policy as necessary to ensure the best possible service for our customers.