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                                                    Our service fees

 

1. Introduction At Galaxyfares.com, we aim to provide transparent and competitive pricing for our travel services. Our service fees cover various aspects of your booking, including ticket processing, customer support, and additional assistance. This document outlines our service fees, ensuring clarity and fairness in all transactions.

2. Service Fee Overview Our service fees vary depending on the type of booking and the complexity of the transaction. Below is a breakdown of the applicable service fees:

  • Flight Bookings: A service fee is applied to all flight reservations, which varies based on the airline, destination, and fare type.
  • Hotel Reservations: We charge a nominal fee for hotel bookings, covering processing and customer support.
  • Car Rentals: A service charge is applicable for booking rental cars through our platform.
  • Holiday Packages: Customized holiday packages incur planning and consultation fees.
  • Changes and Cancellations: Modifications to bookings may incur change fees as per airline or hotel policies.

3. Flight Booking Fees Galaxyfares.com charges service fees on flight bookings based on several factors:

  • Domestic flights: £10 – £25 per ticket
  • International flights: £20 – £50 per ticket
  • Premium services such as business or first-class bookings may incur additional fees.

These fees cover the cost of booking management, customer support, and compliance with airline regulations.

4. Hotel Booking Fees Hotel reservations made through our platform are subject to a nominal processing fee. The exact amount varies based on the hotel category, location, and type of stay. Typical charges range from £5 to £20 per booking.

5. Car Rental Fees For rental car bookings, Galaxyfares.com applies a service charge ranging from £5 to £15 per rental period. This fee covers booking assistance and liaising with rental companies.

6. Holiday Package Fees Our travel consultants provide expert assistance in curating holiday packages tailored to customer preferences. Service fees for holiday packages depend on the complexity of the itinerary and range from £30 to £100.

7. Change and Cancellation Fees We understand that travel plans may change. Below are our charges for modifications and cancellations:

  • Date or name change: £25 – £75 per ticket (airline fees may apply additionally).
  • Cancellation: £30 – £150 per ticket, depending on the airline and fare rules.
  • Hotel or car rental modifications: £10 – £50 per change.

8. Additional Service Fees

  • Visa Assistance: We offer visa application support for an additional fee of £50 – £100.
  • Special Assistance: Services such as wheelchair requests or dietary preferences may incur a nominal fee.
  • Priority Customer Support: An optional premium support service for £20 per booking, ensuring dedicated assistance.

9. Refund Processing Fees If a booking is eligible for a refund, a processing fee of £20 – £50 applies. Refund times may vary based on airline or hotel policies.

10. No-Show Fees Failure to check in for a flight or hotel stay may result in additional charges. These fees are determined by the respective service provider and can be substantial.

11. Payment Processing Fees Certain payment methods, including international credit cards, may incur a small transaction fee of 2% – 3% of the booking amount.

12. Price Transparency and Updates Our service fees are periodically reviewed to reflect industry standards and operational costs. Customers will always be informed of applicable fees before confirming a booking.

13. Contact Us For any questions regarding service fees, please contact our support team:

By using Galaxyfares.com, you acknowledge and accept the terms of our service fees. We reserve the right to modify these fees as necessary.