Privacy Policy
1. Introduction At Galaxyfares.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with our website and services. By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect We collect personal and non-personal information in various ways, including:
Personal Information: Name, email address, phone number, payment details, passport information, and billing address.
Non-Personal Information: IP address, device type, browser type, cookies, and other tracking technologies.
Booking Information: Travel details, preferences, and special requests.
Communication Data: Customer inquiries, chat conversations, and support requests.
3. How We Use Your Information We use the collected information for the following purposes:
To process bookings and payments.
To provide customer support and respond to inquiries.
To send booking confirmations and updates.
To improve our website and services based on user preferences.
To send promotional offers, newsletters, and marketing communications (you may opt-out at any time).
To comply with legal obligations and prevent fraudulent activities.
4. How We Share Your Information We do not sell or rent your personal information. However, we may share your data in the following circumstances:
With trusted third-party service providers who assist in processing payments, bookings, and customer support.
With airlines, hotels, and travel service providers to fulfill your bookings.
With regulatory authorities and law enforcement when required by law.
With marketing partners (only with your consent).
5. Data Security We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. These include:
Secure Socket Layer (SSL) encryption for data transmission.
Access controls and authentication mechanisms.
Regular security audits and vulnerability assessments.
6. Cookies and Tracking Technologies We use cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through browser settings.
7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.
8. Your Rights and Choices Depending on your location, you may have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, subject to legal and contractual obligations.
Right to Restrict Processing: Request to limit how we use your data.
Right to Object: Opt-out of marketing communications.
Right to Data Portability: Request to transfer your data to another service provider.
9. Retention of Data We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes compliance with legal obligations, dispute resolution, and enforcing agreements.
10. International Data Transfers As a global travel service provider, we may transfer your data to countries with different data protection laws. We ensure appropriate safeguards, such as standard contractual clauses, to protect your data during transfers.
11. Children’s Privacy Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors without parental consent. If you believe we have collected such data, please contact us for immediate deletion.
12. Updates to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. The latest version will always be available on our website with the effective date.
13. Contact Information If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@galaxyfares.com
Phone: 0800 368 4170
Address: 2 Manor House Lane, Datchet, Slough, SL3 9EB, UK
By using Galaxyfares.com, you acknowledge and agree to the terms of this Privacy Policy.