Terms and Conditions
1. Booking Confirmation
All bookings made through Galaxyfares.com are considered confirmed once full payment is received. You will receive a confirmation email with your booking details. It is your responsibility to review the confirmation for accuracy and inform us immediately of any discrepancies.
2. ATOL Protection
Your holiday packages are financially protected under the ATOL scheme (Air Travel Organiser’s License No. 11858). This ensures that your money is secure in case of airline failure or other financial insolvencies.
3. Cancellation Policy
Cancellation policies vary depending on the airline, hotel, and other travel service providers. Refunds, if applicable, will be processed as per the terms of the respective provider. Any cancellations may incur fees, which will be communicated to you at the time of booking.
4. Contact Information
Address: 2 Manor House Lane, Datchet, Slough, SL3 9EB, UK
Phone: 0800 368 4170
Email: support@galaxyfares.com
5. Payment Terms
Full payment is required at the time of booking unless stated otherwise.
We use secure payment gateways to ensure the safety of your transactions.
In case of declined transactions, bookings will not be confirmed until payment is successfully received.
6. Accommodation
We offer a variety of accommodations ranging from budget to luxury hotels. Room types and services vary by hotel and location. Any special requests (e.g., extra beds, specific views) are subject to availability and cannot be guaranteed.
7. Changes and Amendments
Any changes to confirmed bookings may be subject to additional charges depending on the airline, hotel, or service provider’s policies. We will inform you of any applicable fees before making changes to your booking.
8. Travel Documents
Passengers are responsible for ensuring they have valid passports, visas, and other necessary travel documents. We are not responsible for any losses incurred due to insufficient or invalid documentation.
9. Responsibility and Liability
Galaxyfares.com acts as an intermediary between travelers and airlines, hotels, and other travel services. We are not liable for any disruptions caused by airline cancellations, natural disasters, strikes, or other unforeseen circumstances beyond our control.
10. Travel Insurance
We strongly recommend purchasing travel insurance to cover cancellations, medical emergencies, lost baggage, and other unforeseen events. We do not provide travel insurance but can assist in directing you to recommended providers.
11. Health and Safety Abroad
The Foreign, Commonwealth & Development Office (FCDO) provides travel advice, including safety and health information for various destinations. Please check the FCDO Travel Aware website for up-to-date information before your trip.
12. Refund Policy
Refunds, if applicable, are processed according to the policies of airlines, hotels, and service providers. Processing times may vary, and refunds may be subject to cancellation fees and administrative charges.
13. Complaints and Feedback
We welcome feedback and strive to improve our services. If you have any complaints or concerns, please contact our customer support team at support@galaxyfares.com. We will investigate and respond promptly.
14. Price and Availability
All prices are subject to change without notice due to fluctuations in currency exchange rates, airline fees, and other factors. Availability of travel services is not guaranteed until the booking is confirmed.
15. Baggage Policy
Baggage allowances vary by airline and ticket class. Please review your airline’s baggage policy before traveling. Excess baggage fees may apply.
16. Taxes and Fees
Taxes, fuel surcharges, and other government-imposed fees may be included in your booking cost. Any additional charges required by local authorities must be paid directly at the destination.
17. Force Majeure
Galaxyfares.com is not responsible for any delays, cancellations, or losses due to events beyond our control, including but not limited to natural disasters, wars, pandemics, and government-imposed travel restrictions.
18. Fraud Prevention
We take fraud prevention seriously and may request additional verification for certain transactions. Failure to provide requested documentation may result in booking cancellation without refund.
19. Modifications to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be updated on our website, and continued use of our services implies acceptance of the modified terms.
20. Governing Law
These terms and conditions are governed by UK law, and any disputes will be resolved in UK courts.
By using Galaxyfares.com, you agree to abide by these terms and conditions. If you do not agree with any of these terms, you should refrain from using our services.